FAQ

Frequently asked questions

When will I receive my pattern?


As soon as you make your online payment, a confirmation email is sent to you containing a link to download the product. The link is only valid for 30 days, so it is recommended that you download your pattern(s) to your computer or device as soon as you receive it.




What do the instructions look like?


All patterns include high-quality, full colour instructions. Click here for a one page instructions sample.




Can I print only specific sizes?


Yes! Every pattern is created using Layers, so you can print only the size(s) you need. Instructions on how to use Layers in included in every pattern. you need.




Can I print my pattern in black and white or colour?


Yes! Every pattern piece is colour coordinated and has individual line styles so you can print in colour or black & white.




How do I print my pattern?


Once you receive you pattern, download it to your computer or device. Every pattern is formatted to print on letter or A4. Specific printing instructions is included in each pattern.




May I sell items made with E&E Patterns?


Yes, absolutely! The purchaser of this pattern has permission to sell items made from it if the following guidelines are met: items made from this pattern are constructed by the pattern purchaser only and the pattern purchaser identifies in the item selling description that it has been made using this pattern by E & E Patterns. The resale or distribution of this pattern in part or in whole is not permitted. Mass production is not permitted.




Are seam allowances included?


Yes, they are.




Are measurements given in imperial or metric?


Both imperial and metric measurements are included in every pattern.




Is there any customer support available?


Yes. If you are having any difficulties, please email eleganceandelephants@gmail.com Emails are responded to from Monday to Friday between the hours of 9am-3pm PST. The E&E Patterns Group is also a great place to ask questions after hours or while you are waiting for a personal email reponse.




May I get a refund if I change my mind?


Due to the digital nature of our products, we do not offer refunds on patterns.




Are there any discounts available?


Yes! Spend over $18 (about two patterns) and receive $2 off using coupon code TWO. Spend over $27 (about three patterns) and receve $4 off using coupon code THREE. Spend over $36 (about four patterns) and receve $6 off using coupon code FOUR. Spend over $45 (about five or more patterns) and receve $10 off using coupon code FIVE. These discounts never expires, but cannot be combined with other discounts.





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